Privacy Policy

Last Updated: March 2024

1. Introduction

Welcome to Shatu's Privacy Policy. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our transportation services.

2. Information We Collect

2.1 Personal Information

  • Name, email address, and phone number
  • Billing and payment information
  • Location data when using our services
  • Profile pictures (optional)
  • For drivers: vehicle information, license details, and insurance information
  • For farmers: farm location and produce details

2.2 Automatically Collected Information

  • Device information (type, operating system, browser)
  • IP address and usage data
  • App performance data
  • Location data during trips

3. How We Use Your Information

We use your information to:

  • Provide and improve our transportation services
  • Process payments and transactions
  • Ensure safety and security of our platform
  • Communicate about service updates and promotions
  • Comply with legal obligations
  • Analyze and improve our services

4. Information Sharing

We may share your information with:

  • Drivers and passengers (limited to necessary trip information)
  • Payment processors and financial institutions
  • Legal authorities when required by law
  • Service providers who assist in our operations

5. Data Security

We implement appropriate security measures to protect your data, including:

  • Encryption of sensitive information
  • Regular security assessments
  • Access controls and authentication
  • Secure data storage practices

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Withdraw consent

7. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect or maintain information from children under 13 years of age.

8. Changes to Privacy Policy

We may update this privacy policy periodically. We will notify you of any material changes through our app or website.

9. Contact Us

If you have questions about this privacy policy, please contact us at:

  • Email: privacy@shatu.com
  • Phone: +260 978542086
  • Address: Lusaka, Zambia